Effective Date: [18/05/2025]
Website: https://upgradaa.com
Business Name: UpGradaa⚡ – Digital Solutions & Coaching Institute
📜 Overview
At UpGradaa⚡, we are proud to offer top-tier digital marketing services, custom web and app development, and career-focused coaching courses. Due to the custom nature of our services and instant access to digital content, our refund and cancellation policy is firm and transparent.
This policy aligns with applicable Indian e-commerce and IT laws, ensuring clarity and fair usage. Please read carefully before making any payment.
Refund Policy – Strictly No Refunds
We follow a strict No Refund Policy across all categories of our services and programs.
🧾 Services Where Refunds Are Not Applicable:
- Digital Marketing Packages
(SEO, Google Ads, Meta Ads, Lead Gen, GMB, etc.) - Website & App Development
(WordPress, Laravel, E-commerce, Custom CRMs, etc.) - Online & Offline Courses
(Digital Marketing, Graphic Design, Tally, Office Tools, Freelancing, etc.) - Career & College Counseling Services
(Admission guidance, university shortlisting, document assistance) - Design & Branding Services
(Logo Design, Branding Kits, Social Media Creatives) - Consulting & Mentorship Calls
(Business strategy sessions, training consultations) - Bulk or Discounted Purchases
(Combo courses, early bird or festive offer packages)
⚠️ Once the payment is processed, no part of it is refundable.
📌 Justification for No Refund Policy
1. Instant Delivery Model
Most services are initiated or delivered immediately after confirmation. This includes access to course materials, hosting credentials, or client-specific planning.
2. Customized and Time-Sensitive Services
Every project or course is personalized. Once work begins or access is provided, refunding is neither logical nor fair to the time and effort invested.
3. Digital Goods are Non-Retrievable
Online courses and downloadable resources are considered consumed once accessed, as per Indian digital commerce law.
4. Avoiding Misuse
Unfortunately, refund policies are often misused in the digital industry. To protect the integrity of our offerings and team efforts, this policy remains non-negotiable.
Cancellation Policy
Once enrolled, you cannot cancel your subscription or project, except under the following rare conditions:
Cancellation Allowed ONLY IF:
- We are unable to deliver the committed service within the agreed timeline and no work has started.
- There is an internal billing error on our part (charged twice, etc.)
If the above does not apply, cancellation will not be entertained.
🧠 Responsibility of the Buyer
By purchasing from UpGradaa.com, you acknowledge that:
- You have read and understood the service/course details and features.
- You understand that this is a non-refundable, non-transferable, and non-cancellable purchase.
- You agree to be legally bound by our Terms of Use, Privacy Policy, and this policy.
📩 Contact & Clarification
If you need clarity before purchasing, we welcome you to contact our support team:
📞 Phone: +91 9460549231
📧 Email: eupgrada@gmail.com
🌐 Website: www.upgradaa.com
📚 Legal Notice – Indian Refund Compliance
This policy complies with the guidelines of:
- The Consumer Protection Act, 2019 (India)
- The Information Technology (Intermediary Guidelines) Rules, 2021
- Indian Contract Act, 1872
All services sold by UpGradaa⚡ are treated as final sale items. In case of disputes, the matter will be handled under the jurisdiction of Raj.
